Returns & Exchanges

At ELEGOO, we stand behind the quality of our 3D printers and electronics, offering a 30-day return policy for items in their original condition and packaging. Our goal is to ensure you have the best possible experience with our technology and creative tools.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a detailed reason for the return.

• 2.
  Technical Assessment

  For hardware issues, our technicians will provide troubleshooting steps or request photos/videos to determine if a replacement part or full return is necessary.

• 3.
  Secure Packaging

  Once approved, pack the item securely in its original box including all accessories, manuals, and resin vats to prevent damage during transit.

• 4.
  Refund Processing

  After our warehouse inspects the returned unit, your refund will be issued to the original payment method within 5-7 business days.