Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the standard shipping time for printers and resins?
Standard shipping typically takes 3-7 business days within the US, EU, and UK, depending on warehouse availability. Tracking information is provided via email once your order has been dispatched.
Do ELEGOO products come with a warranty?
Yes, all ELEGOO 3D printers come with a 1-year limited warranty. Specific components like LCD screens and FEP films have unique warranty periods due to their nature as consumable parts.
What is your return policy for unopened items?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Shop Pay depending on your region.
Where can I find the latest firmware and slicing software?
The latest firmware updates, manual PDFs, and recommended slicing software (like CHITUBOX) can be found on the 'Download' section of our official website.
How do I get technical support for my 3D printer?
You can reach our technical support team via email at [email protected]. Please include your order number and a brief video or photo of the issue for faster troubleshooting.